Advertisement Ideas: Get A Frickin Clue!!!
As I was out collecting donations for The American Cancer Society Relay Fir Life Of West Boca Raton as part of GIVING TUESDAY on 12/2/2014 I went into an Army Navy Surplus Store in Boca Raton. I was greeted by an elderly gentleman who has been at the store for some time as I had met him a couple of years ago while again collecting donations. He told me he couldn’t help and that the store was struggling. I kept thinking get a frickin clue man you don’t tell potential customers how bad the store is doing and how you don’t have money. I asked him a few questions as I am in the market for shorts and pants and they sell these items his attitude was oh those are military pants. He then said in a very gruff tone that he would sell me the shorts for $10 each. I may go back despite his attitude because shorts at $10 a pair are a good deal. As I left I kept thinking now I know why this store maybe struggling no advertising as they are relying on being at the same location, poor attitude, and employees coming from a position of lack. I encounter this mentality quite often and I always am left thinking the same thing get a frickin clue.
One of my first jobs out of college was working for The Oaktree Men’s Clothing Store in The Boca Town Center Mall. I began working there in February 2008 as a Manager in Training and within 3 weeks I was the #1 sales person in the country for Oaktree. I was doing well setting sales records, building a regular customer base, and using my key contacts as a substitute teacher to promote the store. I remember the one thing that always stood out was the idea of having a positive attitude and fulfilling the customer’s needs. My manager asked me how was I able to outsell him and still do all the tasks of a Manager in Training.I simple told him to sit down and catch a frickin clue as we must have our priorities in order and find efficient ways to meet sales goals and still get the other tasks done. I told him I come in a 1/2 hour before my scheduled shift and punch in so I can set goals for my shift and take care of tasks like putting merchandise out. I gave him this example you go back to the stock room for a shirt for the customer and there are other shirts to put out get the shirt for the customer and while the customer is trying it on stock the other shirts. I left Oaktree and went to work with Merle Harmon’s Fan Far a sports apparel and collectible shop. I was bringing in sales and increasing sales but they decided to keep the manager who was married with kids as they told me I could always get another job. I thought again get a frickin clue I was the one who was doing the work and who was showing loyalty to the company. Well they didn’t get a frickin clue and went out of business. I share this with you so that when you are doing business you get a frickin clue and succeed. Continue reading Advertisement Ideas: Get A Frickin Clue!!!
In my business consultations I tell my clients all the time it is time to roll up the sleeves and get to work. I believe it doesn’t matter who the governor is, who your mayor and council people are, who you state senator is, who the president is because in the long run they have very little impact on your business. It is you who will determine your level of success. It is you who will find the right people to help with your marketing and media relations. It is you who will build your brand. The decisions will be yours as an entrepreneur. Sure you will delegate your responsibility but when it comes to the success of your business it lies with you and only you. If you choose not to advertise and your business slows down that decision is on you not your competition, not the economy, not your workers, and not any other outside influence. I speak to many entrepreneurs and I hear so many excuses that I say okay which are you going to be the excuse maker or the action taker? The key to have a successful flourishing business is to work on it everyday and make sure that you are creating brand awareness daily. Ask yourself how am I rolling up the sleeves and getting to work? What can I do differently?
In rolling up your sleeves and getting to work you will begin to reap many benefits like a buzz in the community, customer/client loyalty, and of course increased cash flow. I was out collecting donations recently after delivering my All You Have To Do Is Ask Presentation when I came across a jewelry store and the owner said I am not interested things are slow. Granted I look like a salesperson when dressed in a suit and tie but I am also a potential customer who can also refer people business. I said to the gentleman to bad as I could have brought you some people. He argued and said not in this economy I simply asked him when was the last time you called customers you haven’t seen in a while?His answer I don’t do that. I said okay maybe you should consider adding that to your mix instead of complaining, and I left. Think had he rolled up his sleeves and called 10 previous customers and asked for referrals he may have seen a jump in his business. When things are slow that is when you should be making personal contact with people and letting them know you are still here to serve them and asking them if they know 2 people who can benefit from you services. Remember that every encounter you have is a chance to build a stronger customer/client base and to enhance the customer/client experience.