Advertisement Ideas: Customer Service Is The Key!!!!

As I sit in The Lou Bachrodt Chevrolet dealership in Coconut Creek, FL waiting for the repairs to be completed as a result of receiving recall notices I begin to think about the experience with Lou Bachrodt. When I came in last week I was told they couldn’t get to my car as the repairs required and I would have to come back. Today I arrived at 9:30 AM and waited until nearly 10 AM to be taken in. I told the service person that I only need the recall notices taken care of and his reply okay I guess we are not making any money on you today. If The recall repairs weren’t very necessary I would have left as a result. I am one who believes regardless if you are making money on me or not you should treat me with dignity and respect. This particular service rep is very good at what he does, however he could use some training in dealing with customers. I have always taught smile at the customer, engage the customer, and leave the customer happy so they will share that good experience with others. As I have stated in the past one oh crap ruins 1000 at a boys. The key is to do as Dale Carnegie says is to win friends and influence people. The fact that I knew I was going to be at the dealership all day enabled me to plan my work for the day and thus remain productive. I made plans to deliver what I promised and thus began my day at the dealership with an attitude to be of service and value to all those I come in contact with. As I sit in the waiting area I have seen many of the employees walk by and many seem to be unhappy. This energy does not serve the dealership well an can explain why some of the customers seem unhappy as well.

One of the employees at the dealership actually made me feel welcome as he interacted me and answered my inquiry about a power source in a very cheerful way. he was someone who gets it. He understood that what he does made a difference. Your employees can be a great form of advertising if they carry a positive attitude and interact positively with your clients. In advertising your business make it a point to mention your customer satisfaction rate if it is high and how you do your best to make your customers happy. The key is to deliver outstanding customer service so that when people recognize you brand it creates a buzz where people say I do business with that company and they always deliver. In creating an atmosphere focused on excellent customer service you will begin to create customer loyalty and thus enhance the customer experience. Ask yourself when you awake in the morning how can I be of service and value to those I will come in contact with today. Continue reading Advertisement Ideas: Customer Service Is The Key!!!!

Advertisement Ideas: Using Gratitude To Build Your Brand!!!!

Today’s blog was inspired by a conversation I was having with a gentleman at Starbucks about how people don’t send cards anymore and I mentioned Kat Wagman’s book Why Thank You to illustrate a point about the importance to show gratitude in your business dealings. I then tought of Sandy Harper and her gratitude boot camp. I then found the photo and of the rock above and began to realize the importnace of showing gratitude in building your brand. When was the last time you sat down and wrote a thank you card to a client for their business? When was the last time you sent a thank you note to an employee? When was the last time you sent a thank you to a reporter for doing a story about you or posting your event?

Coach Shantel Springer founded 100 Days of Gratitude and has been teaching people the importance of gratitude. I had the opportunity to attend one of her seminars and now keep a gratitude journal and every time that I assume the attitude of gratitude I find my day to go smoother and I begin to attract positive things into my life as a result. When you use teaching found at www.themeditationinstitution.com you can learn techniques to build your brand through gratitude. Continue reading