Dale Carnegie – Advertisement Ideas

Advertisement Ideas: Customer Service Is The Key!!!!

As I sit in The Lou Bachrodt Chevrolet dealership in Coconut Creek, FL waiting for the repairs to be completed as a result of receiving recall notices I begin to think about the experience with Lou Bachrodt. When I came in last week I was told they couldn’t get to my car as the repairs required and I would have to come back. Today I arrived at 9:30 AM and waited until nearly 10 AM to be taken in. I told the service person that I only need the recall notices taken care of and his reply okay I guess we are not making any money on you today. If The recall repairs weren’t very necessary I would have left as a result. I am one who believes regardless if you are making money on me or not you should treat me with dignity and respect. This particular service rep is very good at what he does, however he could use some training in dealing with customers. I have always taught smile at the customer, engage the customer, and leave the customer happy so they will share that good experience with others. As I have stated in the past one oh crap ruins 1000 at a boys. The key is to do as Dale Carnegie says is to win friends and influence people. The fact that I knew I was going to be at the dealership all day enabled me to plan my work for the day and thus remain productive. I made plans to deliver what I promised and thus began my day at the dealership with an attitude to be of service and value to all those I come in contact with. As I sit in the waiting area I have seen many of the employees walk by and many seem to be unhappy. This energy does not serve the dealership well an can explain why some of the customers seem unhappy as well.

One of the employees at the dealership actually made me feel welcome as he interacted me and answered my inquiry about a power source in a very cheerful way. he was someone who gets it. He understood that what he does made a difference. Your employees can be a great form of advertising if they carry a positive attitude and interact positively with your clients. In advertising your business make it a point to mention your customer satisfaction rate if it is high and how you do your best to make your customers happy. The key is to deliver outstanding customer service so that when people recognize you brand it creates a buzz where people say I do business with that company and they always deliver. In creating an atmosphere focused on excellent customer service you will begin to create customer loyalty and thus enhance the customer experience. Ask yourself when you awake in the morning how can I be of service and value to those I will come in contact with today. Continue reading Advertisement Ideas: Customer Service Is The Key!!!!

Advertisement Ideas: The Fortune Is In The Follow Up!!!

In all that we do in business from advertising to networking we must realize that the fortune is in the follow up. As a sales representative for La Bonita Kidz and Teenz Magazine, www.labonitakidz.com, I approach many people about advertising. I have learned that the people I leave literature with will not call me back so I must contact them to close the sale. Today I stopped by a few places that I had approached a couple of weeks ago and left the copy of the magazine so they could see the finished product and decide if it would be a good fit for them. In the next few days I will call and email them to remind them of the opportunity to maximize their message.

Once you advertise and get people to do business with you it is important to cultivate that relationship as people will continue to do business with people they know, like, and trust. Are you gathering the clients information and sending a thank you note or other information about your products and services. By keeping in contact with clients/customers you will build a tribe and they will begin to recommend you and thus strengthen your brand. The key is to follow-up and be aware of who is doing business with you and to show them appreciation. With potential clients/customers you want to show them how your product and service will be of value and service to them without overselling. Continue reading Advertisement Ideas: The Fortune Is In The Follow Up!!!

Advertisement Ideas: Forget The Salesman Approach!!!

When discussing sales people I often hear they are pushy, full of themselves, and will say anything to make the sale. This perception has led to many people programming themselves to say I am not interested from the first interaction. Sales is an integral part of any business be it a sole proprietorship or a large corporation a brick and mortar business or a home based business and mastering sales is a key to success. I have found that over the years it is important to overcome the perception of being a salesman because of the misconceived notion that sales people are sleazy and out for themselves. The best way to avoid being perceived in a negative way is to forget the salesman approach and become more interested in the people you are interacting with.

The first thing you are instructed to do in sales is to make cold calls. I believe this is the wrong approach as you can see from the chart that most people are not receptive to cold calls. Cold calls can be a part of the process, however there is an art to the cold call. In my 20 plus years of experience in the for profit and non-profit sectors I have found that when cold calling it is best to simply do your research and find out who the decision maker is, this can be easily done by google searches or using sources like The Hoover’s Guide To American Businesses. Many times know who to ask for will get you past the gate-keeper. I also suggest you get the gate keepers name and make friends with him or her so next time you call they will put you through. After you get to the decision maker do not begin your pitch right away tell them that you chose to contact them as you are looking to assist businesses like theirs and would like to set up an appointment to show them what you are offering. The appointment can be done via phone or in person if they are local. The key is to begin a relationship as we all know people will do business with those they know, like, and trust. Continue reading Advertisement Ideas: Forget The Salesman Approach!!!