Archive for Testimonials
Advertisement Ideas: Turning Browsers Into Buyers!!!
If you have worked in retail you have heard oh I am just looking. When I hear this I ask what are you looking for? By doing this I get an idea if the customer is truly interested or is wasting my time. In not asking yes or no questions you open up the dialogue and thus you increase your chance of turning a browser into a buyer. I work with Celebrity Sports in Plantation, FL and I believe that everyone who walks into the store can be made into a customer. When I am in the store I make it a point to start conversations that will lead me to show the customer something that will peak their interest and as a result they will make a purchase. In knowing the merchandise and being able to show the customer what we have increase the opportunity to turn them from a browser to a buyer.
When I graduated from Hofstra University in 1987 I went to work for The Oaktree Men’s Clothing Store in Boca Raton, FL as a management trainee. With in 3 weeks I was the #1 salesperson in the country for this division of Edison Brothers Stores. I was asked by The Regional Vice President How I managed to be #1 in the country in a short period of time. I simply replied I turned the browsers into buyers. He then asked how did I do that. I said I greeted everyone within 5-10 seconds of coming into the store and asking them what brought them to Oaktree today. In doing so I began to build relationships with customers who then became regular customers. I remember a businessman from Chicago came in and was seeking casual wear for meetings he was attending and I helped him and he said he came into town every 3-5 weeks. I told him stop in when you are here and see our new arrivals. It turned out that he did just that and on average spent $300 with me. In getting to know your customers you can turn them from browsers to buyers.
I am asked by people all the time JDOGG what of you do not have a brick and mortar business and you aren’t selling tangible items then how do you turn browsers into buyers? My answer is by having a service that they seek and building their trust after all people like to work with people they know, like, and trust. If you have a website make sure you have a page where they can book your services and pay for them ahead of time. If you have merchandise like CDS, DVD’S. Books, and other materials make sure they can order hem and pay for them. In having a strong call to action you will be able to turn browsers into buyers.
Many of us spend an inordinate amount of time networking and we find ourselves dealing with many browsers. The question is how do we turn these browsers into buyers. The answer is to have something they desire, something that solves a problem, something that is relevant and resonating. It is important to follow-up with everyone who you get a business card from within 24-48 hours with a clear and consistent message that has a strong call to action at the end. I strongly suggest setting up a one on one and finding out what they are looking for and letting them know how you can be of service and value to them.
As many of you that read this blog you know I host a TV Show, The Anything Bucket, which airs on WRPBiTV. I invite many people to be on the show and give them the option of buying a fully edited clip of their appearance on my show for $200, which is a great deal to have a very useful tool to turn browsers into buyers. I explain the value of having the clip and how it can be used on their website, across social media platforms, and in all their marketing materials. I have found that those who purchase the clip and use it effectively increase their brand awareness and their cash flow. I have seen many of the people who came into the studio as browsers become buyers because my producer and I explain the value and how if they follow our suggestions they will have some success. I do not sell everyone the clip and I understand not everyone will be a buyer. The key is to have the mindset to always be closing in order to turn browsers into buyers.
Use your platforms to turn browsers into buyers!!! Stay Positive!!!
Advertisement Ideas: Who Is Endorsing You?
As Sarah Palin endorsed Donald Trump today it got me to thinking who is endorsing you and how is their endorsement impacting you. Many will now turn away from Trump because of their disdain for Sarah Palin. I would have to think twice about following the women who said I can see Russia from my backyard so I am qualified to make decisions about international relations. I answered heck I can see space from my backyard but that doesn’t make me an astronaut. In today’s competitive market place it is important to really look at who is endorsing you. Yes endorsements are a major part of building your following however the wrong endorsement can hurt you more than help you so look at who is endorsing you. When selecting people to ask for endorsements make sure you do your due diligence and that they are respected among the public because one oh crap will ruin 1000 at a boys. Make sure when you select someone to endorse you that they have nothing that will be a detriment to you on their record. When getting someone to endorse you make sure people know them, like them, and trust them. As an entrepreneur or non-profit leader it is important to get endorsements from those who will increase your likability and trust factor. When you use endorsements or testimonials in your advertising make sure that you vetted the person completely before using what they said because in today’s marketing world nothing ever goes away.
Today it is important to realize that everything you do becomes part of a digital footprint and people can take something your endorser said years ago and use it against your business. When getting endorsements do your best to use people who have a good reliable reputation as being trustworthy. Make sure when you are posting endorsements that they are real and believable. With today’s digital marketing what your endorser posts reflects back to you so make sure you check what your endorser is posting so that it positively impacts your business. Also remember with un-monitored sites like yelp and other review sites that a negative comment can adversely affect your business so be careful in all you do because that one negative review can hurt you and counter act the 100 positive reviews you have. People are more apt to share a negative than a positive and that is just how our society is thus it is important to see who is endorsing you. Read More→
Advertisement Ideas: Having Relations!!!
As I went about my business today I began to think don’t people in service positions understand the importance of having relations? I went to a Walgreen’s on University Drive and McNab road in Tamarac, FL to get my blood pressure checked. I was told we don’t so that and I answered since when then the pharmacist said the machine didn’t work and that she could get another machine and I would have to have a seat and wait. I told her I don’t have to do anything and a better way to have answered would have been sir I can help you shortly please have a seat and I will do my best to accommodate you. She said okay and I waited and guess what the machine didn’t work. I told her that is okay I will be by another Walgreen’s later and will try them. As I left I thought no wonder sales may be down at this location bad customer service. I started to think how is Walgreen’s training their people and are they aware that they are losing sales because of bad customer service or do they think they are so big that they can recoup losses that easy. It all comes down to good customer relations. One the opposite end of the spectrum is The Walgreen’s on University Drive and Oakland Park Boulevard I am greeted and most of the employees now know me by my moniker JDOGG. It is amazing how two stores in the same chain can have such different levels of customer service. I support Walgreen’s and shop there because they are a National Corporate Partner of The American Cancer Society Relay For Life. This leads me to the point of the importance of good community relations.
I have encountered many businesses that just do not understand the importance of community relations and as a result wonder why they struggle. People like to do business with people they perceive to be giving back to the community. I know from a personal stand point that if your business supports my efforts with Relay For Life chances are I will use your product or services when a need arises and I will recommend others to do the same. Think about community relations as an adjunct to your marketing and the value it has. I support Starbucks because they support Relay For Life and they also support many other charities in the community. I support many businesses and promote others who have supported Relay For Life. I usually do not go to California Pizza Kitchen however they were doing a give back night for The American Cancer Society Relay For Life of Sunrise, FL so I went and had dinner. By California Pizza Kitchen doing this they picked up business that they normally would not have had on a Tuesday night. If your business is not tied into the community this could explain why your sales are off. When you are seeking to build your brand and increase your cash flow remember that it is important to have relations with the community. When you do something for the community make sure you are sending it out to the media. Read More→
Advertisement Ideas: Drawing Attention!!!
I have witnessed so many businesses using a cookie cutter formula and trying to copy others in the industry and struggling when they could be thriving by standing out and drawing attention to themselves. I have always professed that being a bit different is the best way to draw attention to yourself and strengthen your brand. I have also noticed that some will get what you are doing while others will be quick to judge. My theory is simply be your authentic self and draw attention and those meant to do business with you will show up and support you. It is when you stop trying to attract everyone that you succeed. I have always made it point to stand out be it wearing an elf hat at Starbucks while writing blog entries or wearing my purple BEAT CANCER Sneaker or simply taking over a microphone at an event to showcase my skills as an emcee I have always made it a point to stand out. I remember the day I decided that I was going to wear a suit and my Snoopy slippers to do a speech simply to see the audience’s reaction. I delivered the speech and many commented on how great my content was but most made a comment about The Snoopy slippers. Some of the comments were not the nicest but many were positive. The interesting thing was when I followed up with everyone even those that had negative comments about the Snoopy slippers I made it a point to remind them that I was the presenter who wore the Snoopy Slippers and you know what my reply rate was over 85% and as a result I was able to secure some voice over work, emcee work, and picked up a few marketing and media relations clients. The idea is to be a bit different and make a memorable impression and remember you will not resonate with everyone but those meant to use your services will.
Advertisement Ideas: Drawing Attention With A Platform!!!
I host an Internet TV Show, The Anything Bucket, which airs on www.wrpbitv.com on Tuesday at 6:30 PM EST and this platform has proven to be a great platform for those who choose to come in and do an interview and purchase the clip of their appearance. I tell my guests that have a clip of your appearance on The Anything Bucket will help to draw attention to your business and give you the edification and credibility that every business is seeking. Purchasing the clip is an investment in your effort to build your brand and thus stand out from others in your industry. In using a platform such as Internet TV you are drawing attention to your business and when you invest in buying the clip and leverage it properly you will gain business. I had a guest on who owns Gump Pest Control whose motto is save your rump with Gump. We did about 10 minutes and he purchased his clip and posted it across social media. He wrote me an email thanking me and stating that he picked up some customers as a result. Read More→
Advertisement Ideas: The Full Monty!!!
Today’s post was inspired by The Show, The Full Monty, where the cast is definitely maximum exposed. As I reflected on the idea of maximum exposure I realized just how many business people are under exposed with their marketing and media relations and how many do not even have a strategic marketing plan. It is important to put yourself out there and remember that you are your brand and how important it is to figuratively give people The Full Monty. It is imperative that you continuously are out in the community promoting yourself and the products or services you offer and how you are different from others doing what you do. It is also a priority to show people how you are of service and value and why they should be doing business with you. Many people go into business and they do not have a written plan about their marketing and media relations and then wonder why they are not being as successful as the envisioned. If you are going to exceed in business you need to have a plan and work your plan.
Advertisement Ideas: The Full Monty Formula!!!
Know who you want to do business with and know where they get their information and what other businesses they frequent. In knowing where your audience is it will make it easier for you to build your following.
Set up a budget to print and distribute collateral material. Have a budget to do on-line marketing. Have a budget to do video marketing. Remember that marketing is not an expense it is an investment.
There are may things that happen in your business that are newsworthy so having a strategy to get the information out to the news outlets that your target audience is watching, reading, and listening to will play a major role in strengthening your brand and increasing your revenue. Read More→
Advertisement Ideas:Is Your Brand Memorable?
When one sees this logo they immediately know it is Mercedes-Benz and it represents quality and class. I for one have stated that when I amass enough money to get one I will not buy one but instead I will buy a practical vehicle and donate the difference to charities for after all you can not take the Mercedes with you when GOD decides to call you home. I use Mercedes-Benz as an illustration as to how important the idea of having a memorable brand is. Think about it there are certain brands that have stood the test of time by making sure they were in the consumers face on a daily basis with a consistent message. Ask yourself if you are creating a memorable brand?
Advertisement Ideas: Some Memorable Brands!!!
When you ask most people about hamburgers they will mention one of these three as these have become the top 3 recognizable fast food restaurants in the world. Much of this is due to extensive marketing to drive people to these businesses because of the perceived value despite the fact that their food can kill you. I personally prefer Five Guys which does a good job with the use of testimonials in their restaurants. Five Guys is also not the most healthy choice but it is better that the three recognizable brands here.
Another thing that makes Five Guys memorable is the fact that they have differentiated themselves in the market place by creating an image that people have come to know that represents quality and good service. If you were to open up a hamburger place ask yourself how would I create a memorable brand? the answer is simple by flooding the market place with literature about the restaurant and giving the consumer a reason to come and buy your burgers. When you are creating a memorable brand you must determine your desired target audience, create a marketing program that will put you on top of the consumer’s mind, and you must have something that differentiates you from everyone else in your chosen industry.
These are 3 recognizable people in The Personal Development Field. If you are someone who is into personal development you most likely will be able to identify them. They have all created their own identity and have enticed many people to follow their teachings. They share a few things in common they have used strategic promotion to garner interest, they have become their own brand, they taped into their passion and found a way to monetize their passion and create a message that is relevant, entertaining, and resonating with their desired audience. When asked who their target demographic was they were able to give a precise answer this is important to know because you are not going to attract everyone. They also have surrounded themselves with a team of people to handle their marketing and public relations. They have built billion dollar businesses by having a plan and working their plan and never giving up. Read More→
Advertisement Ideas: Doing It and Doing It Well!!!
Have you ever noticed how doing business is much like satisfying a partner while making love. If you don’t hit the right spot and pay attention to your lover’s needs and desires while making love that lover may go elsewhere. It is the same in business if you don’t know what your customer/clients needs or desires are and you do not satisfy them they will go elsewhere. The key is know what you are doing and to do it well. In business like in turning on your lover you have to advertise in the love making game it might mean dressing sexy or playing some soft music to get in the mood to entice your lover. It is the same in business you must advertise to entice the consumer/client and get them to do business with you. Look at the ways you are marketing and how you are reaching your customers/clients. The process starts with knowing who to pursue and how to court the people that you desire to have as clients/customers, then creating a brand so when people hear the brand or see the logo it is easily accessible, then you must do things to create a buzz.
Advertisement Ideas: People Who Are Doing It and Doing It Well!!!
If you were to show this picture to 10 people I believe 7 would know who it is. Despite his perceived arrogance the man in the picture has built a reputation as a great ball player and a savvy business man.
If I showed this photo to 10 people I can almost guarantee that 9 people would know who this soulful singer is. Read More→
Advertisement Ideas: Go Fund Yourself!!!
Many people want to be entrepreneurs but they forget the one fundamental principle needed to succeed and that is you must have funding for all aspects of you business. So many people open the doors and don’t have a marketing plan and then wonder why they have no traffic to their brick and mortar business. Part of the reason is that they didn’t adhere to the idea of funding themselves. I have watched countless businesses open only to close their doors with 3-5 months of opening. Those that closed all shared one common thread they did not set aside funds for marketing and advertising. Yes people there is a difference Marketing is primarily done to build brand recognition to put your brand on the top of the consumer’s mind while advertising is done to not only build your brand but to also drive traffic to your business. It is important to fund yourself so that you can have a solid marketing/advertising mix so that you don’t end up shuttering your doors. The key is to set aside money strictly to fund your marketing and advertising campaigns.
As someone who has been involved in some form of advertising and marketing for over 30 years I can tell you that I am always amazed when a business owner tells me they do not advertise and I ask what to you do to let people know who you are, what you do, and why they should use your products or services. I usually hear oh I do word of mouth. Word of mouth is a good start but should not be the form of advertising you do. If you are a local business you should be involved with activities in the community that attract your target demographic. It is important to fund yourself to reach your desired target audience as you do not want to be dog walker advertising in a cat magazine though some cat owners do own dogs. I asked a shoe store owner who his desired audience was and his answer was anyone who needs shoes. My answer was that this is to broad of a statement and that perhaps finding his niche market and planning to fund himself to reach that niche market might be helpful. I remember working for Footlocker and knowing the lay of land of the Wellington area and the surrounding communities. I asked the district manager if my store could have funding for 144 white tall tees in XL and XXL because one of the biggest football games of the year was being played in the area, The Muck Bowl, and the kids from both high schools shopped at The Footlocker where I was an assistant manager and had a tradition of decorating their own shirts. At first he hesitated and made excuses why not to do it and then I said well as a district manager you can fund yourself and he said what and I said you have a district marketing budget why not take the expense for the 144 shirts from there and make a sign for the window Prepare For the Muck Bowl Tall Tees available here. He finally agreed and my store received the 144 tee-shirts and in 2 days sold out. The key is know your audience and deliver what they want and to always find a way to fund yourself. Read More→
Advertisement Ideas: Spread ‘Em Wide!!!
When you read the headline of this entry what was your first thought? Many probably went right to the image of the police officer getting ready to put the cuffs on someone and pat them down. Most conjured up this image as we have been programmed to react in a certain way through media manipulation and the repetition of many so-called norms of our society. When I think of the headline spread ’em wide I think about marketing a frequent and consistent message so that when someone thinks of me they know who I am and what I do and feel comfortable about doing business with me. just as this phrase spread ’em wide conjures up a certain image or picture ask yourself what image or picture does my brand conjure up when people see it or hear it.
Well established brands like McDonald’s and Allstate share one common thread and that is a frequent and consistent presence in the marketplace. A few years back Allstate partnered with The NCAA to sponsor the goal post nets that are put up for field goals and extra points and as a result has increased their brand awareness while also donating to scholarship funds thus creating a picture that they area company that cares about the community. McDonald’s has sponsored many sporting events including The Olympics.
Now you may not have the budget of a McDonald’s or Allstate but you should have a budget to spread your message wide. How many times have you been approached with an opportunity to spread your message and you have found all the reason why not to take advantage of the opportunity and the you see your competition did. As a result clients/consumers may be going to the competition. Read More→
Advertisement Ideas: Stop Missing Opportunities!!!
This blog entry was prompted by a phone call I had this morning (7/31/2015) where I was introducing myself as The PA Announcer and Team Ambassador for The South Florida Gold, a professional basketball team that plays in The American Basketball Association. In this role I am responsible for community outreach and giving businesses and non-profit organizations a chance to form strategic partnerships. As I called a real estate broker whose card was given to me by a colleague I introduced myself and then was told I do not have a budget for marketing to which I replied I just wanted to offer you free tickets to our home opener to which the reply was I am not interested. I hung up the phone and thought wow this is a so called successful business person who just missed out on what could have been a great opportunity as players need housing, staff may be looking for real estate, and our fans may use his services. I run into this type of mentality all the time those who do not see the opportunities and can not see beyond what is considered the normal way to market. The fact is if you are doing what everyone else is doing you will not stand out and you will continue to struggle. You can avoid the struggle by simply listening to people who are presenting unique opportunities and being open to explore a different way of doing things. In being aligned with a professional basketball team you build awareness while having frequency and consistency in the market place.
Think about it you as a business owner can pay $250 and select a game for you and your staff and clients to attend, set up a table at the game to speak to fans, hang a banner, and receive PA Announcements. This is an affordable opportunity and is a form of direct marketing where you can obtain qualified leads. There are many opportunities to advertise and market and you as as a business owner must seek some unique and different forms of marketing and advertising that will help you to stand out in a crowd,
Imagine your name on 250 mini basketballs to be given out at a home game for The South Florida Gold. Your fee to do this $500. All you do is supply the artwork and The Gold gives the basketballs away to its fans. Again a different way to strengthen your brand and create a buzz about your business.
Advertisement Ideas: Don’t Miss This Opportunity To Brand Yourself!!!
In August of 2013 I launched an Internet TV Show, The Anything Bucket, which airs on www.wrpbitv.com. I give business people and non-profit organizations and opportunity to come to The WRPBiTV Studios in Boca Raton, FL to do a 10 minute interview to reach my over 50,000 viewers. I give my guests an opportunity to purchase their clip for $175 that is fully edited with their contact information for them to use across all their marketing platforms. In today’s marketplace video content is very important. I am always amazed when a business person says no or they can not afford it. Again a missed opportunity to which I say stop missing opportunities.
Now the question is what will you do the next time someone approaches you with an opportunity. Will you consider that the person you are speaking with may be selling you today but may be a customer in the future or tat the person you are speaking with may know people that can benefit from your products or services. Remember every interaction is an opportunity to build a relationship and thus create business as people like to do business with those they know, like, and trust. Before you go into your programmed responses think how listening to an opportunity might benefit you. Each time you engage with someone it is an opportunity to share information and possibly attract new business.